Emergency Equine Veterinary Service covering Suffolk and Essex
OUT OF HOURS ONLY EMERGENCY NUMBER - 07894 682937
EMERGENCY NUMBERS DURING OFFICE HOURS - 01376 513369 or 01449 744904 or 01702 551600 or 01371 223101
OFFICE HOURS MON-FRI 8.30AM-5.30PM | SAT 9.00AM-12.30PM
While you wait for the vet to arrive, advice is always immediately available over the telephone.
Emergencies are our top priority, but this also means that routine appointments sometimes need to be rearranged at the last minute if an emergency occurs elsewhere. Please be understanding if you have a routine call rearranged because of an emergency elsewhere - we will do our best to keep you informed and contact you as soon as possible about any delays.
To contact the emergency vet out of hours, please dial the emergency mobile number which is 07894 682937. This number is only available for out of hours emergencies when the office is closed. At all other times please dial the normal office numbers. If you do not get an immediate answer from the duty veterinary surgeon, please keep trying or SEND A TEXT - sometimes text messages get through better if the signal is poor.
An out of hours fee applies to all out of hours calls - see our CURRENT PRICE LIST for details. Our normal hours are Monday - Friday 8.30am - 5.30pm and Saturday9.00AM-12.30PM. All other times, including bank-holidays, count as out of hours. Emergency calls made after 8am or before 5pm on weekdays do not incur an out of hours fee - THIS REMAINS UNCHANGED BY THE COVID-19 SITUATION.
Paton and Lee is signed up to the Safer Horse Rescues Register of Equine Veterinary Practices. For further information on the Safer Horse Rescues Scheme visit www.saferhorserescues.com. We work closely with all of the emergency services, especially the Fire and Rescue Service and their specialised Animal Rescue Teams. All of our vets have received additional post-graduate training for emergency equine rescues.
Equine TransportIt may be necessary to transport your horse, pony or donkey to the clinic at Hoo Hall for certain procedures and care to be provided. If you do not have your own horse transport, the office is able to provide details of local transport companies. A link list to local horse transport companies is also provided below:
Manningtree Horsebox Hire and Horse Transport - 01206 230966 / 07964740486
DKS Horse Transport - 07812081813 / 01621 890962
Nags on the Move - 07969 312 928
Essex Horse Transport - 07908 597443