Corona Virus (COVID-19) Advice
COVID-19 BUSINESS CHANGES
4 TAKE HOME MESSAGES:
• Office hours reduced
• Emergency service as normal, no extra fees
• Payment at time required for all clients please
• Tele-medicine consultations available at normal consult price
We have temporarily changed our office opening hours. The office will now be open from 9am until 5pm Monday-Friday. The office will be closed on Saturdays.
Our emergency service is unaffected. We will continue to have at least 2 vets on call 24/7 if you need us for an equine emergency. Call 01376 513369.
Our out-of-hours fees remain unchanged. All day-time emergencies will be charged at the normal rate. Emergencies between 5pm-10pm and 6am-8am incur an additional £40 fee. Emergencies between 10pm and 6am incur an additional £60 fee.
Like everyone, we are now operating the business on limited staffing levels with restricted cash-flow. We therefore require PAYMENT AT THE TIME for ALL work carried out please. This applies to ALL clients, even if we know you really well and have done your work for decades. The future of our business depends on this. We really appreciate your cooperation.
In addition to our usual FREE telephone advice / texts / Facebook messages / WhatsApp / emails etc, we are now offering a tele-medicine consultation scheme: for important but perhaps non-emergency situations, we may need to get additional information about your horse before we decide whether to attend in person or give treatment and prescribe medicines remotely. If we feel that a tele-medicine consultation is necessary, we will inform you PRIOR to beginning the consultation that it has gone from being a FREE advice phone call to being charged at our normal rates for consultations (£55 including VAT for up to 15m) no visit fee (obvs). We may need to video-call you or get photographs/videos of your horse. Payment for the consultation and drugs will be required before any drugs are posted or left for collected. If we decide at any time during a tele-medicine consultation that an emergency call-out is required, no tele-medicine fee will apply.
Please ask if you have any questions about our new operating terms. firstname.lastname@example.org 01376513369 or via this page.
Hopefully this won't be for too long.
Our advice for horse owners is:
DO continue to call or message us for advice, reassurance and emergencies in the normal way. We are here to help!
DO wash your hands if visiting our clinic in an emergency: on arrival and when leaving. Soap, washing facilities, hand sanitisers and signs are available in the toilets at the front of the building
DO make sure to deal with any underlying health concerns you have about your horse sooner, rather than later.
DO ask us if you need help with attending any equine emergency. If you are having to self-isolate, we will be able to help by bringing a vet student or nurse with us.
DO NOT shake hands with our vets / nurses (or hug them / kiss them ... even if they are particularly handsome)
DO NOT attend your emergency in person if you have any symptoms of Covid-19 (cough, high temperature, shortness of breath) - nominate an alternate handler or ask us to bring a handler.
If you are worried about having a vet visit but you require advice, call us. We can receive videos and photo messages and we are always happy to give free veterinary advice over the phone.
Paton and Lee