2021 LOCKDOWN - SAFE EQUINE HEALTHCARE
COVID-SECURE EQUINE VETERINARY CARE
Following the latest UK Covid-19 Lockdown (January 2021) we have been issued with new RCVS guidelines about the veterinary work we are able to continue. At all times the safety of our clients and team are paramount, so please be patient if you have to delay any routine work until after the current lockdown. We are continuing to offer our usual half price visit fee 'zone days' so that you can save on any non-emergency veterinary care.
4 TAKE HOME MESSAGES:
• Office hours now 8.30am-5.30pm Monday-Friday and 9.00am-12.30pm Saturdays
• Routine and emergency healthcare with risk assessments and social distancing, following the RCVS flow-chart to guide us.
• Payment at time required for all clients please
• Tele-medicine consultations available at normal consult price
DO continue to call us or message us for advice, reassurance and appointments in the normal way. We are here to help!
We have increased our office opening hours. The office will now be open from 8.30am until 5.30pm Monday-Friday and 9.00am-12.30pm on Saturdays.
Our emergency service is unaffected. We will continue to have at least 2 vets on call 24/7 if you need us for an equine emergency. Call 01376 513369.Our out-of-hours fees remain unchanged. All day-time emergencies will be charged at the normal rate. Emergencies between 5pm-10pm and 6am-8am Monday-Friday, 12.30pm-10pm Saturdays and 6am-10pm Sundays incur an additional £45 fee. Emergencies between 10pm and 6am on any day incur an additional £60 fee.We require PAYMENT AT THE TIME for ALL work carried out please. This applies to ALL clients, even if we know you really well and have done your work for decades. We really appreciate your cooperation.In addition to our usual FREE telephone advice / texts / Facebook messages / WhatsApp / emails etc, we are now offering a tele-medicine consultation scheme: for important but perhaps non-emergency situations, we may need to get additional information about your horse before we decide whether to attend in person or give treatment and prescribe medicines remotely. If we feel that a tele-medicine consultation is necessary, we will inform you PRIOR to beginning the consultation that it has gone from being a FREE advice phone call to being charged at our normal rates for consultations (£55 including VAT for up to 15m) no visit fee (obvs). We may need to video-call you or get photographs/videos of your horse. Payment for the consultation and drugs will be required before any drugs are posted or left for collected. If we decide at any time during a tele-medicine consultation that an emergency call-out is required, no tele-medicine fee will apply.Please ask if you have any questions about our new operating terms. firstname.lastname@example.org 01376513369 or via this page.Hopefully this won't be for too long.Thanks folks!