Corona Virus (COVID-19) Service Upate
4 TAKE HOME MESSAGES:
- Office hours reduced
- Emergency service as normal, no extra fees
- Payment at time required for all clients please
- Tele-medicine consultations available at normal consult price
We have temporarily changed our office opening hours. The office will now be open from 9am until 5pm Monday-Friday. The office will be closed on Saturdays.
Our emergency service is unaffected. We will continue to have at least 2 vets on call 24/7 if you need us for an equine emergency. Call 01376 513369.
Our out-of-hours fees remain unchanged. All day-time emergencies will be charged at the normal rate. Emergencies between 5pm-10pm and 6am-8am incur an additional £40 fee. Emergencies between 10pm and 6am incur an additional £60 fee.
Like everyone, we are now operating the business on limited staffing levels with restricted cash-flow. We therefore require PAYMENT AT THE TIME for ALL work carried out please. This applies to ALL clients, even if we know you really well and have done your work for decades. The future of our business depends on this. We really appreciate your cooperation.
In addition to our usual FREE telephone advice / texts / Facebook messages / WhatsApp / emails etc, we are now offering a tele-medicine consultation scheme: for important but perhaps non-emergency situations, we may need to get additional information about your horse before we decide whether to attend in person or give treatment and prescribe medicines remotely. If we feel that a tele-medicine consultation is necessary, we will inform you PRIOR to beginning the consultation that it has gone from being a FREE advice phone call to being charged at our normal rates for consultations (£55 including VAT for up to 15m) no visit fee (obvs). We may need to video-call you or get photographs/videos of your horse. Payment for the consultation and drugs will be required before the drugs are posted. If we decide at any time during a tele-medicine consultation that an emergency call-out is required, no tele-medicine fee will apply.
Please ask if you have any questions about our new operating terms. email@example.com 01376513369 or via our Facebook page.
Hopefully this won't be for too long.